Privacy Policy

Effective Date: 22/07/2025

At Smart Care with Stella, your privacy and dignity are our priority. This privacy policy explains how we collect, use, and protect personal information in line with the UK GDPR, Data Protection Act 2018, and guidance from the Care Quality Commission (CQC).

What Personal Data We Collect

  • Name, contact details (email, phone, address)

  • Medical or care needs (when necessary for service delivery)

  • Emergency contact information

  • Payment or invoice information

  • Website usage data (via cookies or analytics tools)

Why We Collect It

  • To respond to enquiries and communicate with you

  • To arrange and deliver safe, personalised care

  • For safeguarding, compliance, and auditing (e.g. with the CQC)

  • To process payments

  • To improve our services

Our Legal Basis for Processing Data

  • Consent – when you fill in forms or opt into communication

  • Contract – when you use or arrange our care services

  • Legal obligation – safeguarding, regulatory reporting

How We Protect Your Data

All personal data is stored securely using encrypted systems. Only authorised staff can access your information. We do not sell or trade your data.

Your Rights

  • Access your data

  • Request corrections or deletion

  • Withdraw consent (where applicable)

  • Raise concerns with the ICO if needed

To exercise your rights or ask a question, contact:

Email: hello@smartcarewithstella.com