Complaints Policy

We aim to provide the highest standard of care and service. If you’re not satisfied, we want to hear from you.

How to Make a Complaint:

• Email us at: hello@smartcarewithstella.com

We aim to:

• Acknowledge your complaint within 2 working days

• Investigate fully and respond within 14 working days

• Keep you informed at every stage

If you’re still not satisfied, you can escalate the matter to the Local Government and Social Care Ombudsman or Care Quality Commission (CQC).