Support Centre

Whether you’re navigating care, looking after a loved one, or simply need someone to talk to — this page brings together helpful services, trusted resources, and practical ways to feel supported.

Our Resources

Practical tools and guides to support your care journey

We’ve created a selection of easy-to-use, downloadable resources to help you and your family navigate care planning with more confidence and clarity. Whether you're just starting out or already on the journey, these tools are designed to support informed decisions and reduce stress.

What You’ll Find:

  • Care Journal
    A printable daily and weekly journal to help you track care routines, appointments, medications, and important notes.
    → [Download the Care Journal]

  • First Steps Checklist
    A simple list to help you start planning for care, including conversations, paperwork, and support options.
    → [Download the Checklist]

  • Questions to Ask When Exploring Care Options
    A helpful guide with key questions to consider when visiting care homes, hiring in-home carers, or choosing services.
    → [Download the Questions Guide]

  • Emergency Info Sheet
    Keep essential medical and contact details in one place – ideal for hospital visits or in-home carers.
    → [Download the Info Sheet]

Helplines and Emergency Contacts

Quick access to organisations that are always there when you need them:

  • NHS 111 – Non-emergency medical advice

  • Samaritans – 116 123 – Free, confidential support, 24/7

  • Age UK – 0800 678 1602 – Advice and friendship for older adults

  • Carers UK – 0808 808 7777 – Support and rights for unpaid carers

  • Dementia UK Helpline – 0800 888 6678 - Speak to a specialist dementia nurse (Admiral Nurse)

Always call 999 in an emergency.

Useful Services and Support Sites

Explore more support through trusted websites:

  • Age UK – Health, money, and care advice

  • Carers UK – Support for carers and families

  • Citizens Advice – Help with benefits, housing, legal matters

  • Dementia UK – Advice, diagnosis info, caring tips, and support groups

Community Connections

No one should have to go through it alone. Whether you're an older adult, a carer, or a family member, connecting with others can make a world of difference.

Here are a few ways to feel more supported and less isolated:

  • Local Groups & Meetups
    Many communities offer coffee mornings, walking groups, or wellbeing sessions for older adults and carers. Check with your local community centre, church, or Age UK branch.

  • Online Communities
    If getting out is difficult, online forums and Facebook groups offer a safe space to ask questions, share experiences, or just chat.

  • You can also try…
    – Age UK Forum
    – Dementia Talking Point (Alzheimer’s Society)
    – Carers UK Forum

Sometimes, just having someone listen makes all the difference. If you’re feeling overwhelmed, unsure where to start, or simply need a friendly voice — we’re here.

Reach out to us any time. Whether it’s a question, a concern, or just a chat, you don’t have to go through it alone.